Version effective – 29.10.2024
1. We respect your privacy
1.1. Corporate Group Aus Pty Ltd trading as Australian Bill Cutters ABN 18 634 288 636 (“we”, “us”, “our”) respects your personal information and right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We comply with the Privacy Act 1988 (Cth) (“Privacy Act”). We are bound by the Australian Privacy Principles which regulate how we may collect, use, disclose and store personal information and how you may access and correct personal information held about you.
1.2. “Personal information” is information we hold which is identifiable as being about you such as:
• your name, postal or email address, telephone numbers, and date of birth;
• information about how you interact with us when you use internet or your devices.
2. Collection of personal information
2.1. We will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
3.1. We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy (“Policy”).
3.2. If you don’t provide your personal information to us, we may not be able to:
• provide you with a requested product or service;
• manage or administer your product or service;
• personalise your experience with us;
• verify your identity.
3.3. Where we receive unsolicited information, we will check whether that information is relevant to our functions or activities and whether we are permitted (or required) to retain it. If so, we’ll handle this information the same way we do with other information we collect about you. If not, we’ll ensure we take reasonable steps to destroy, deidentify, or otherwise make it inaccessible.
4. Sharing of your personal information
4.1. We run our business in Australia and overseas. We may disclose some of your information to third party organisations outside of Australia.
4.2. We may store your information in cloud or other types of networked or electronic systems. If your information is stored in this way, disclosures may occur in other countries. Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.
4.3. We may exchange your personal information to third parties including but not limited to:
• Partners;
• Affiliates, related entities, joint venture partners that conduct business with us; and related other companies;
• organisations that assist with our product planning, analytics, research and development;
• mailing houses and telemarketing agencies and media organisations that conduct business with us,
4.4. “Partners” are third party businesses that have partnered with us that offer products and services that may be of interest to you.
5. Use of your personal information
5.1. We may use personal information collected from you to provide you with information, updates and our services. We may also inform you of new and additional products, services and opportunities available. We may use your personal information to improve our products and services and better understand your needs.
5.2. We may contact you by a variety of measures including, but not limited to mail, telephone, email, sms, instant message or other electronic means.
5.3. Partners may contact you by a variety of measures including, but not limited to mail, telephone, email, sms, instant message or other electronic means for the purposes of marketing products and services that we or the Partners think will be on interest to you.
5.4 By agreeing to allowing us or Partners to contact you about products and services, or by agreeing to this Privacy Policy, you consent to be contacted in accordance with 5.2 and 5.3 above.
5.5 You can let us know at any time if you no longer wish to receive direct marketing offers by contacting us or by following the opt-out instructions provided in the marketing message. Where you contact us directly we will process your request as soon as practicable. Where you have contacted a Partner, the Partner will unsubscribe you in accordance with that Partner’s policies.
5.6 We know that you may prefer to receive some types of messages over others, so where possible we will offer you a choice so you can opt out of certain types of marketing but not others. You can update your preferences at any time.
5.7 We take steps to ensure that we keep your information for as long as we require it for one or more purposes described in this Policy. When we no longer require your information, we take reasonable steps to ensure that your information is destroyed, de-identified, or rendered inaccessible.
5.8 We may from time to time need to disclose personal information to comply with government or regulatory bodies as required or authorised by law.
5.9. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Australian Bill Cutters, www.billcutters.com.au, its customers and/or third parties.
5.10 Information that we collect may from time to time may be stored, processed in or transferred between parties located in countries outside of Australia.
5.11. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.
5.12. By providing us with personal information, you consent to the terms of this Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
6.1. The security of your personal information is important to us, and we take reasonable steps to protect it by:
• implementing robust confidentiality and data security requirements and periodic mandatory privacy training for our employees;
• maintaining appropriate document storage and data security policies;
to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take reasonable measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Policy.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act. A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@billcutters.com.au.
7.2. The Privacy Act permits an organisation to deny a request for personal information in certain circumstances such as where giving access to the requesting individual would unfairly impact the privacy of others. If we validly deny your access request, we will tell you why in writing.
8. Contact Us
8.1. Please contact us if you have any questions or comments about our Policy, or procedures. We welcome your feedback.
8.2. If you have any complaints about this Policy, or our use of your personal use, please contact us at info@billcutters.com.au. You can also contact us if you believe that the privacy of your personal information has been compromised or is not adequately protected. We are committed to resolving any complaints reasonably and to ensuring that we are doing the right thing by our customers. Most complaints are resolved quickly, and you should hear from us within five business days of lodging a privacy-related complaint.
8.3. If you feel your issue hasn’t been resolved to your satisfaction, then you can escalate your privacy concern and also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: enquiries@oaic.gov.au.
9. Changes to Privacy Policy
9.1. This Policy may change from time to time. Please visit our website regularly as we will let you know of any changes to this Policy by posting a notification on our website.
10. Website
10.1. When you visit our website
When you come to our website https://billcutters.com.au/ we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2. Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads. These ads may appear on this website or other websites you visit.
10.3. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.